Frequently Asked Questions

What do the sizes refer to?

Frame sizes listed refer to the size of art that the frame will hold.  As an example, a 11x14 frame  would accommodate a 11x14 photo.  Technically speaking, this is referred to as the rabit dimension - the vertical and horizontal dimension across the back of the frame from the outer rabit edge to the opposite outer rabit edge.

What is your return policy?

If you chose to return your purchase, please contact us within 10 days of receipt for a return authorization number.  Products must be returned, postage prepaid, in the same condition sent.  A refund for the purchase amount less shipping will be issued to the card used in the initial sales transaction.  This return policy applies only to standard items as listed on the website.  Special orders or modified items can not be returned.  A restocking fee of 10% will be applied to returns with an invoice total of $500.00 or more.

Returns can usually be avoided by clarifying questions in advance.  Please do not hesitate to contact us.  We want you to be happy with your purchase!

What is Velcro cloth?

Velcro cloth is 100% nylon loop fabric, with a soft polyester foam core and nylon tricot backing laminated together.  It is designed for engagement with VELCRO® brand hook fasteners. The hook fasteners are available in a variety of sizes and shapes and applied by stitching or by peel and stick self adhesive.